Admitting / Registration Process

When you first arrive at PHPL for admission, you must report to the reception.
The registration staff will ask information regarding your name, address and other details.
You will then be taken to the Inpatient Unit.
You can also be admitted directly from the Emergency Department depending on the condition.
A staff member will escort you to your room from the ER. Patient or relatives are required to sign certain admission forms and consents to begin the treatment.
All personal information (necessary for records) will be considered strictly confidential. You must inform at the registration incase you have any insurance policies prior to the treatment.
Whether you are here for a day procedure, a short stay or a long one, our healthcare team will do their best to make your stay as comfortable as possible. 
Here are some important information that you will need to know while you are here. Please do not hesitate to ask us regarding any questions or queries

What to bring

A Photo Identification with Address proof is mandatory. Please provide any one of the following.

What not to Bring

We encourage patients not to bring their :

All Patients Should Submit The Followings

A Photo Identification with Address proof is mandatory. Please provide any one of the following.

Discharge Planning & Procedure:

Planning carefully for discharge is very important for your well-being. Our healthcare team can
help you & your family arrange an appropriate discharge plan. They will consult you throughout
your stay to ensure a smooth transition to home or a post-hospital care facility.
Patients will be advised of their discharge date 24 to 48 hrs prior to discharge. Its a gradual process
involving many factors and multidisciplinary discussions which are taken into considerations to
determine the appropriate time of discharge.
Doctors in consultation with nurses and management determine when you are able to go home.
However in some circumstances, the discharge day may change depending upon an updated clinical
Upon discharge, you will be given a discharge plan that will instruct you regarding medications to be
taken, follow-up appointments and other guidelines related to your recovery.
A member of your
healthcare team will guide you at each step.
The nurse will discuss your medication routine with you and will return any medications that you brought to the hospital.
The post discharge medications can
be bought at our pharmacy by your visitors or the nurses depending on the situation.
(3-4hrs discharge process) Make sure you have all your belongings before leaving the hospital. After all the paper work you will be discharge successfully from the hospital.

The discharge planning and procedure might vary incase of centre referral, discharge on request or
against medical advice were the relatives are unwilling to continue further treatment due to
underlying reasons.

Patients have the right to:

  • Be treated with respect and courtesy in a safe environment, free of prejudice, harassment or abuse.
  • Be assured of privacy, confidentiality and security of personal health information.
  • Access their medical record.
  • A coordinated health care plan with the assurance that their information will be transferred to
    other providers in a timely manner.
  • Know the names and roles of health care providers involved in their direct care.
  • Participate in all decisions regarding diagnosis, treatment and discharge planning to the extent
    they desire.
  • Make informed choices to consent or refuse treatment and to be made aware of the implications
    and risks of such decisions.
  • Have questions and concerns answered in terms that they can understand.
  • Be given a summary of treatments and/or equipments which are their responsibility to pay.
  • A transparent, accountable response when an error has been made.

Patients or their substitute decision makers are expected to:

  • Participate with the health care providers in planning treatment, rehabilitation and discharge.
  • Accept responsibility for decisions that they make about treatment of care, or refusal of care.
  • Ask questions and share relevant and accurate information with the care providers.
  • Identify a spokesperson with whom the staff can communicate in the event that they cannot make
    decisions for themselves or wish not to make.
  • Ask questions, express any concerns they have over care or treatment.
  • Take care of personal property and valuables and send home anything that is not necessary.
  • Treat staff members, other patients and their families with respect.
  • Recognize that the needs of other patients may sometimes be more urgent than their own needs.
  • Respect hospital policies and property.
  • Participate in safety programs that prevents the spread of infection.

Rules for Availing Cashless Facility :

  • Cashless is never guaranteed or assured by hospital management. It is an added facility to patient if he / she is being approved by the TPA / Insurance Co.
  • The patient / guardian of patient is liable to pay the amount not approved and / or the amount deducted for non-medical items & others by Insurance Co.
  • If for any reason whatsoever cashless facility is not approved / denied from TPA, the total bill will be payable by patient.
  • If the final sanctioned amount is less than the actual bill, the balance amount is payable by the
    patient / guardian at the time of discharge.
  • It is mandatory to send the final bill and discharge summary on the day of discharge for final authorization which delays the process of patient’s discharge.
  • Medicine advised at the time of discharge will not be categorised under cashless criteria.
  • Room rent will be approved as per insurance policy conditions and proportionate deduction is applicable in case of availing higher room category based on the terms of policy.
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